Return & Refund Policy

Last Updated: August 9, 2026

Welcome to Mova Globes. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it under the terms below.

Website: movaglobes.it.com
Customer Service Email: 56258support@outlook.com

1. Return Period

We accept eligible returns within 30 days of the date your order was delivered.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be returned with its original packaging and accessories, where applicable.
• Not show signs of damage, misuse, alteration, or excessive wear.
• Include your order number or other valid proof of purchase.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery.
• Products damaged through improper use or handling.
• Personalized or customized products.
• Clearance or final-sale items.
• Gift cards, where applicable.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.

Please email 56258support@outlook.com and provide:

• Your order number.
• A description of the problem.
• Clear photographs or video showing the issue.

After reviewing your request, we may provide a replacement or refund as appropriate.

If the problem was caused by an error on our part or the product arrived defective or damaged, we will provide instructions for returning the item and cover the applicable return shipping cost.

4. How to Request a Return

Before sending anything back, please contact our customer service team at:

Email: 56258support@outlook.com

Please provide your:

• Full name
• Order number
• Reason for the return
• Photos, if applicable

Please do not send a return to the address below until your return request has been approved and you have received return instructions from us.

5. Return Address

Approved returns should be sent to:

Mova Globes Returns Department
2161 Broadcast Drive
Albuquerque, NM 87101
United States

Customers are responsible for obtaining tracking information and keeping proof of shipment for returns they send.

6. Return Shipping Costs

For returns resulting from a change of mind, incorrect selection, or other reasons unrelated to a defect or our error, the customer is generally responsible for return shipping costs.

If the return is due to an incorrect, defective, or damaged product caused by us or the carrier, we will provide appropriate return instructions and cover the applicable return shipping cost.

Original shipping charges are generally non-refundable unless the return is due to our error or otherwise required by applicable law.

7. Refunds

Once we receive your returned product, we will inspect it to determine whether it meets our return requirements.

If your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your financial institution or payment provider to process and post the refund after it has been issued.

8. Partial Refunds

In certain circumstances, only a partial refund may be available, such as when a returned product has been used, damaged, or is missing original components or packaging.

Any applicable deduction will be communicated to you before the refund is processed.

9. Exchanges

We generally do not offer direct exchanges for different products, sizes, colors, or models.

If you need a different product, you may return the eligible item according to this policy and place a new order separately.

For defective, damaged, or incorrect products, please contact us so we can determine the appropriate replacement or refund solution.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible at 56258support@outlook.com.

We will attempt to cancel orders that have not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our standard return procedure.

11. Late or Missing Refunds

If your approved refund has not appeared in your account after the stated processing period:

1. Check your bank or credit-card account again.
2. Contact your payment provider or bank.
3. If you still cannot locate the refund, contact us at 56258support@outlook.com.

12. Contact Information

For questions regarding returns, refunds, damaged products, or exchanges, please contact:

Mova Globes
Website: movaglobes.it.com
Email: 56258support@outlook.com

Return Address:
2161 Broadcast Drive
Albuquerque, NM 87101
United States